Patients & Visitors
Updated Maternity Visitation Guidelines
Effective 2/15/2021 maternity patients will be allowed 2 designated visitors for the duration of their labor and delivery. No visitors will be allowed under the age of 18. For the safety of others, both visitors will be screened for COVID symptoms on admission and must always wear a mask. They will not be allowed to trade out with other visitors and will minimize exits and returns. One visitor may remain with the patient for the post-partum period in the Women’s Center.
Updated Tennova Healthcare Visitation Guidelines - Effective January 25, 2021
We are happy to update and allow less restrictive visitation guidelines effective January 25, 2021. We will continue to monitor the COVID pandemic trends and update our visitor guidelines, as appropriate. Below is a summary of our updated visitation guidelines.
General Visitation Guidelines for Non-COVID 19 Patients or a Patient Not Under Investigation for COVID:
- Visitation for an inpatient is permitted daily between 8 a.m. - 6 p.m. daily.
- A visitor for an emergency room patient is permitted for the duration while in that setting. If admitted as an inpatient, the inpatient visitation guidelines would then apply.
- Visitors 18 years old and under are restricted. (circumstances may allow for specific exceptions).
- Visitors will be limited to 1 per patient at a time.
- All visitors must enter through the identified area at our main entrance on first floor.
- Hospital staff will pre-screen all visitors (using standard pre-screening questions) upon entry, every time.
- All visitors are required to wear masks and an identifying badge indicating they have been screened. Homemade masks, bandanas or other protective face covering are acceptable.
- Visitors should wear a mask in the room during interaction with others (patients and staff).
- Visitors must stay in the room, leaving only to obtain food from the cafeteria. Visitors may not use lobby areas as lounge area.
- Individuals with respiratory symptoms or positive screening questions will be asked to refrain from visitation.
- Exceptions to the guidelines require approval so please be patient as arranged.
Visitors of a COVID-19 Positive Patient or Patient Under Investigation for COVID-19 (PUI):
- Visitors will be asked to defer in person visitation in favor of alternative mechanisms for patient and visitor interactions, such as video-call applications on cell phones or tablets.
- An exception may be made based on end-of-life situations or when a visitor is essential for the patient’s emotional well-being and care.
- If you would like to drop off a card, gift or message of encouragement, we are happy to deliver those to patients. You may also call a patient’s room or visit patients using Facetime or another video communication app.
We are asking all visitors to enter through the identified screening area at our main entrance on first floor till 6 p.m. If after 6 p.m., visitation is allowed only for specific exceptions and ED visitors. In this case you will need you to enter through the emergency room entrance.
Our priority is safety for our patients, staff and community. We appreciate the community’s understanding and compliance.
At Tennova Healthcare - Cleveland, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.