Patients & Visitors
Updated Tennova Healthcare Visitation Guidelines - Effective July 1, 2021
Effective immediately, we are temporarily not allowing visitors in the emergency department.
We apologize for this inconvenience but we are enforcing these guidelines to protect our patients and caregiving team. We will need the help of the community to minimize unnecessary exposure to infectious or communicable diseases during the coming days. This will support the health of patients and care staff.
Exceptions (Necessary Visitation)
- Visits to patients who are at the end of their life.
- Visits by anyone who is legally authorized to make decisions for the patient, whether by operation of a durable power of attorney (DPOA) or conservatorship, or in the role of a surrogate decision-maker as recognized by the care provider team for patients who lack decisional capacity.
- Support people for patients with cognitive impairment or other neurological injury where the consistent presence of the visitor is necessary to reduce the risk of medical or clinical harm.
- Support people for patients who require assistance because of developmental limitations, physical, or cognitive impairment.
- Visits by family and legal advisers to update a patient's will or other legal papers.
- Unique situations in which the visiting needs should be discussed with the on-site nursing director, leader or house supervisor.
Visitor restrictions for the rest of the hospital include:
- Two designated visitors (ages 18 and older) may visit between the hours of 7 a.m. - 8 p.m. One visitor may stay overnight.
- ICU Visitation:
- Only two visitors at a time
- Hours: 9 a.m. - 8 p.m.
- Labor and Delivery Visitation:
- Patients may have two visitors for the duration of their stay. One visitor may stay overnight
- Siblings of the newborn may be accompanied by one of the two visitors for the follow times:
- 10 a.m. - 2 p.m. and 4 p.m. - 6 p.m.
- Siblings must be fever free, no cough or other signs of illness
- NICU Visitation:
- Patients will be allowed two adults for the duration of their stay.
- Patients receiving outpatient services (testing/surgery etc.) may have one visitor or caregiver.
- Visitation is contingent upon wearing a cloth face covering or mask.
- Patients with positive or pending COVID-19 test results may not be allowed to have a visitor. Exceptions may be granted.
- All patients and visitors will acknowledge the posted screening criteria upon entry, and are required to wear a mask at all times, including inside the patient rooms.
At Tennova Healthcare - Cleveland, we understand that coming to the hospital as a patient or as a loved one's support person can be a difficult, often overwhelming experience. Whether you’re preparing for a hospital stay or stopping by to see friends and family, knowing where to go and what to bring will help make your visit less stressful. To make your experience easier, we want to provide you with helpful information you may need to plan your visit, such as what to expect, parking instructions, transportation and more.